General Information

What is your Federal Tax I.D. Number?

77-0415139
Can I register for a program over the phone?

Yes, however, we no longer accept credit card over the phone.  An invoice will be created where the customer then logs on their account and pays via credit card.

How do I access my virtual class?

LGS Recreation will send out an email at least 24 hours before the start date. In the email, there will be a provided link for Zoom or Google Hangouts along with a meeting ID and/or passcode if it is required for the class. Participants can click on the link provided and follow the prompts on the screen to access their virtual class.

I'm locked out of my account. What do I do?

Please fill out our password reset request form.  Staff will contact you within one business day to unlock your account and assist with your password reset.

How can I find classes and navigate the website?

The best place to find classes is by clicking the “Find a Program and Register Online” button in the middle of the homepage. We have also created this short video to help you navigate the site. Here.

What to do if an instructor doesn’t show up to class?

If one of our instructor doesn’t show up to a scheduled class, please call our main office at 408-354-8700 or email us at info@lgsrecreation.org so we can try and reach the instructor and see if the instructor will be arriving shortly or if we need to cancel a program for the day. We do understand that sometimes instructor’s may run a few minutes late due to traffic, circumstances outside of their control, etc. LGS Recreation will make every effort to inform participants if instructors are running late, or if classes need to be cancelled.
What I should I bring to camp?

If a attending a full day program Please bring a healthy bag lunch (unless your program serves lunch), a snack, and refillable water bottle to each day of camp.
Please wear and bring sunscreen as most camps will spend some time outdoors. Please wear appropriate clothing to camp:  sneakers (closed toe shoes), layers, etc.

Every camp is different. Please read the descriptions in order to find out what you need to bring or what is included.

If the class is full, is there a waitlist?

Waiting lists will be established if a program is full.  If a space becomes available, we will contact you.  Please do not show up for a program if you are on the waitlist. You will only be added to the program if you have been previously notified and charged.

If your program is full we highly suggest you add your name to the waitlist, as we do add many individuals from the waitlist.

How do I become an instructor?

Please click here to complete the Program Proposal Form and submit it.

Are there any volunteer opportunities at LGS Recreation?

Many volunteer opportunities are available.  Send us an email at info@lgsrecreation.org to see what is currently available.

Refunds and Cancellations

What to do if an instructor doesn’t show up to class?

If one of our instructor doesn’t show up to a scheduled class, please call our main office at 408-354-8700 or email us at info@lgsrecreation.org so we can try and reach the instructor and see if the instructor will be arriving shortly or if we need to cancel a program for the day. We do understand that sometimes instructor’s may run a few minutes late due to traffic, circumstances outside of their control, etc. LGS Recreation will make every effort to inform participants if instructors are running late, or if classes need to be cancelled.
Class status due to rain or smoke?

We will make sure you are informed if you program is cancelled due to rain or smoke at least 1 hour before your scheduled start time.  Please check your program description for a rain or smoke hotline, Twitter feed, or app.

What is the cancellation and refund policy?

Please click here for our Full Cancellation & Refund Policy

When should I expect to receive a refund?

Credit Card refunds will take 3-5 business day.  Check refunds will take 2-3 weeks.

How will I be refunded if my program is cancelled?

You will be Refunded based on your original form of payment.

Facility Rentals

How do I reserve a facilities?

Please visit our Facility Rentals page or email us at facilityrentals@lgsrecreation.org or call (408)354-8700